Politique d’expédition
Thank you for shopping at MOERDENG, the official online store of the MOERDENG brand. Please review the following shipping information before placing your order.
1. Shipping Destination
We currently ship orders within the United States only.
We do not offer international shipping at this time.
2. Free Shipping
We offer free standard shipping on all orders within the United States.
There are no additional shipping charges. All shipping costs are fully covered by MOERDENG and will be clearly shown as free at checkout.
3. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Time
After processing, orders are usually delivered within 2–4 business days, depending on your location and the shipping carrier.
Delivery times are estimates and may vary due to weather conditions, carrier delays, or other factors beyond our control.
5. Shipping Carriers
We use reliable domestic shipping carriers to deliver your orders safely and efficiently.
The specific carrier used for your order may vary based on destination and package size.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow up to 24 hours for tracking details to update.
7. Incorrect Address or Failed Delivery
Please ensure that your shipping address is complete and accurate at checkout.
MOERDENG is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the delivery date.
We will work with the shipping carrier to investigate the issue and provide an appropriate solution in accordance with our policies.
9. Returns and Return Shipping
For information about returns and refunds, please refer to our Return & Refund Policy.
MOERDENG covers return shipping costs for eligible returns.
10. Contact Information
If you have any questions about our Shipping Policy, please contact us:
Email: info@moerdeng.store
Business Operator: Quanzhou Moerdeng Trading Co., Ltd.